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	<title>Oak Leaf Consulting, LLC Blog</title>
	<link>http://oakleafconsulting.com/blog2</link>
	<description>Commitment – Concentration – Follow-through</description>
	<pubDate>Fri, 29 Aug 2008 14:10:24 +0000</pubDate>
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		<title>Satisfying Customers</title>
		<link>http://oakleafconsulting.com/blog2/2008/08/29/satisfying-customers/</link>
		<comments>http://oakleafconsulting.com/blog2/2008/08/29/satisfying-customers/#comments</comments>
		<pubDate>Fri, 29 Aug 2008 14:10:24 +0000</pubDate>
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		<guid isPermaLink="false">http://oakleafconsulting.com/blog2/2008/08/29/satisfying-customers/</guid>
		<description><![CDATA[Sometimes we just stop thinking.  The parental question “What were you thinking?” is universal.    It’s just in our nature.  The mental glitch doesn’t break away from us at some magic age.  It’s there for life.It’s also in our nature to dash to solutions.  Who wants to wallow with a problem anyway?  Nike’s “Just do it” [...]]]></description>
			<content:encoded><![CDATA[<p><font size="3">Sometimes we just stop thinking.  The parental question “What were you thinking?” is universal.    It’s just in our nature.  The mental glitch doesn’t break away from us at some magic age.  It’s there for life.</font><font size="3"><span /></font><font size="3"><span />It’s also in our nature to dash to solutions.  Who wants to wallow with a problem anyway?  Nike’s “Just do it” campaigns weren’t just by chance.  They know what we are about.</p>
<p><span /></p>
<p><span />So for a moment, set aside all the tools, the models, the techniques and technologies that pursue the ever elusive “Customer Satisfaction” and just think.  </p>
<p><span /></p>
<p><span />“Customer Satisfaction” is an outcome, a perception.  In an organization it is a result of a cumulative effect of something.  Now boil that something down into a word.   </p>
<p><span /></p>
<p><span />The word is “respect”.  Now think about our everyday experiences.  An experience we all share is the interminable wait in medical practices; always well beyond our “appointment” time.  Is our time less valuable than theirs?  What about respect for our time?  Getting our order right, finding help in a store, the list goes on. </p>
<p><span /></p>
<p><span />Now translate that back to the cumulative effect of your organization’s habits, processes, and rituals of interacting with customers.  Do each and all of these culminate in a perception of “respect”?  Most likely they do not.  </p>
<p><span /></p>
<p><span />Now go back to the tools, the models, the techniques and technologies.  You will no doubt see them differently, and interpret and use them differently and hopefully get better outcomes. </p>
<p><span /></p>
<p align="left"><span />Aretha Franklin’s singing of Otis Redding’s song “Respect” got it right -  <a href="http://www.youtube.com/watch?v=Ut15Ezxu0yY&#038;feature=related"><font color="#800080">http://www.youtube.com/watch?v=Ut15Ezxu0yY&#038;feature=related</font></a>  </p>
<p><span /></p>
<p><span />“All I&#8217;m askin&#8217; is for a little respect”</p>
<p> </p>
<p></font> 
</p>
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		<title>Corruption</title>
		<link>http://oakleafconsulting.com/blog2/2008/05/31/corruption/</link>
		<comments>http://oakleafconsulting.com/blog2/2008/05/31/corruption/#comments</comments>
		<pubDate>Sat, 31 May 2008 14:23:50 +0000</pubDate>
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	<category>Uncategorized</category>
		<guid isPermaLink="false">http://oakleafconsulting.com/blog2/2008/05/31/corruption/</guid>
		<description><![CDATA[The question was recently asked, “Why are so many great business leaders found guilty of corruption?”
 
I believe the premise of the question is factually flawed.  There are not “so many” corporate officers (a.k.a. leaders) found guilty in a court of law if you look at the statistics – the number convicted is a very small [...]]]></description>
			<content:encoded><![CDATA[<p><font size="3">The question was recently asked, “Why are so many great business leaders found guilty of corruption?”<br />
</font><font size="3"> </font></p>
<p><font size="3">I believe the premise of the question is factually flawed.  There are not “so many” corporate officers (a.k.a. leaders) found guilty in a court of law if you look at the statistics – the number convicted is a very small fractional percent of the total who are in those positions. I don’t agree with the modifier of “great”, or better I don’t understand how great is defined and measured.  A leader who takes their company to disgrace and ruin is not “great” by any number of different definitions of greatness.  “Corruption” is a broad term whose meanings range from immorality and perversion to unintentional alteration of data.  I prefer the definition of “corruption” in this context as “using a position of trust for personal gain”; and “guilt” not restricted to a court of law.<br />
</font><font size="3"> </font></p>
<p><font size="3">So the question might better be “Why do business people put in positions of trust use their authority for dishonest gain?”   This expands the scope of leadership beyond corporate officers to anyone with authority given to them by the company they work for.  Corruption would then include anyone fudging a timecard or expense report to a decision maker accepting a “gratuity”, to a CEO manipulating a quarterly report data to make the “numbers” for a bonus to kick in. <br />
</font><font size="3"> </font></p>
<p><font size="3">Corporate culture is the culmination of the habitual behavior of its people.  If fudging an expense report is an accepted “wink-wink” habit, and the list of “wink-winks” grows from there, the cumulative effect of these habits as people move up an organization to positions of more authority and trust to committing more serious and egregious dishonesty is easy to see – there is never a big step, just the next step in a long series of steps. <br />
</font><font size="3"> </font></p>
<p><font size="3">So when we see a corporate officer convicted and we say “How stupid was that” or “What were they thinking” – I think the answer to the question is that this outcome is a result and indicator of a systemic corporate culture of dishonesty.  In crime they say follow the money trail – in the instance of corruption, follow the trail of dishonesty up through the company to the top. <br />
</font><font size="3"> </font></p>
<p><font size="3">And who is really “guilty”?  Isn’t it the corporate Board of Directors for allowing a culture of dishonesty to grow and persist?  The directors are the stewards and guardians.  They have a fiduciary duty of care and a duty of loyalty. “Loyalty” equates to “No self-dealing” and “Care” equates to “Business Judgment”.  And if the directors are guilty, who is it that puts them there? – the stockholders.  Maybe the old saying that if you point a finger at someone, there are three pointing back at you is true.  Maybe the indictment of “corruption” is one of our societal culture as well.  </font>
</p>
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		<title>Grow the Leader – Grow the Business</title>
		<link>http://oakleafconsulting.com/blog2/2008/03/20/grow-the-leader-%e2%80%93-grow-the-business/</link>
		<comments>http://oakleafconsulting.com/blog2/2008/03/20/grow-the-leader-%e2%80%93-grow-the-business/#comments</comments>
		<pubDate>Thu, 20 Mar 2008 12:25:39 +0000</pubDate>
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	<category>Uncategorized</category>
		<guid isPermaLink="false">http://oakleafconsulting.com/blog2/2008/03/20/grow-the-leader-%e2%80%93-grow-the-business/</guid>
		<description><![CDATA[If it were only that simple. Or is it?
 
If you look at any organizational outcome and ask why enough times, the leadership will ultimately surface as a root cause or very close to it.  If you find yourself scoffing right now, you’re in denial.  After all, if the outcomes are good, who gets the credit?
 
Organizations [...]]]></description>
			<content:encoded><![CDATA[<p><font size="3"><font face="Times New Roman">If it were only that simple. Or is it?<br />
</font></font><font face="Times New Roman" size="3"> </font></p>
<p><font size="3"><font face="Times New Roman">If you look at any organizational outcome and ask why enough times, the leadership will ultimately surface as a root cause or very close to it.  If you find yourself scoffing right now, you’re in denial.  After all, if the outcomes are good, who gets the credit?<br />
</font></font><font face="Times New Roman" size="3"> </font></p>
<p><font size="3"><font face="Times New Roman">Organizations mirror their leader.  That’s as close to an absolute in business as you can get. <br />
</font></font><font face="Times New Roman" size="3"> </font></p>
<p><font size="3"><font face="Times New Roman">In large organizations strapped with archaic leadership processes, the leadership turnover rate at the top is often multiples of the speed of the leadership communication through the organization (N.B. communication).  These organizations are easy to spot.  Indecision, uncertainty, and organizational schizophrenia are the primary indicators – turnover of national pool employees is a good metric. The leadership mirror in these cases is generating a strobe effect.  The good news is that the converse is true.<br />
</font></font><font face="Times New Roman" size="3"> </font></p>
<p><font size="3"><font face="Times New Roman">In small organizations, the mirror is so close that the organization takes on the persona of the leader’s mood that day.  “If Mama isn’t happy, ain’t nobody going to be happy!”  What’s true at home is true away from home.<br />
</font></font><font face="Times New Roman" size="3"> </font></p>
<p><font size="3"><font face="Times New Roman">So if you accept that leadership is the root of organizational outcomes, and you accept that organizations mirror their leader, than what an organization is and is able to accomplish is a direct outcome of the expansiveness (or lack of it) of its leadership.  As leadership thinking and functioning capability is stifled or stagnant around the five strategic aspects of any organization, so goes the business. As that same thinking and functioning capability expands and grows, so goes the business.<br />
</font></font><font face="Times New Roman" size="3"> </font></p>
<p><font size="3"><font face="Times New Roman">It’s that simple. Or is it?<br />
</font></font>
</p>
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		<title>Culture</title>
		<link>http://oakleafconsulting.com/blog2/2007/12/25/culture/</link>
		<comments>http://oakleafconsulting.com/blog2/2007/12/25/culture/#comments</comments>
		<pubDate>Tue, 25 Dec 2007 13:59:07 +0000</pubDate>
		<dc:creator>Administrator</dc:creator>
		
	<category>Uncategorized</category>
		<guid isPermaLink="false">http://oakleafconsulting.com/blog2/2007/12/25/culture/</guid>
		<description><![CDATA[Every organization’s got one. It’s either the hero or the villain, but seldom an in-between.
 
Organizations that are confronted with increasingly competitive environments sooner or later find themselves facing a “culture change.” But before an organization’s culture can be changed, what exactly it is, and how it got to be must be understood.
 
An organization’s culture, simply [...]]]></description>
			<content:encoded><![CDATA[<p><font size="3"><font face="Times New Roman">Every organization’s got one. It’s either the hero or the villain, but seldom an in-between.<br />
</font></font><font face="Times New Roman" size="3"> </font></p>
<p><font size="3"><font face="Times New Roman">Organizations that are confronted with increasingly competitive environments sooner or later find themselves facing a “culture change.” But before an organization’s culture can be changed, what exactly it is, and how it got to be must be understood.<br />
</font></font><font face="Times New Roman" size="3"> </font></p>
<p><font size="3"><font face="Times New Roman">An organization’s culture, simply put, is the norm of behavior that describes the organizational responses toward its stakeholders.  The responses are bell shaped, normally distributed by nature.  The sharper the curve the more pronounced the behavior and the result.<br />
</font></font><font face="Times New Roman" size="3"> </font></p>
<p><font size="3"><font face="Times New Roman">A simpler way to look at organizational culture is by observing its habits and its rituals.  Moving from organization to organization you’ll find an inordinately rich palette of habits and rituals that give each organization its unique character and identity.  For the most part every organization is after the same thing.  But their cultures, their rituals and habits, are substantively different and ultimately define the results.<br />
</font></font><font face="Times New Roman" size="3"> </font></p>
<p><font size="3"><font face="Times New Roman">Habits are hard to break.  Culture change, no matter how badly needed is no walk in the park.  Habits are in one instance an organization’s strength.  In others they are an organization’s nemesis.   Breaking the habit of “. . . the way we’ve always done it” is as difficult as breaking the addictive habit of smoking. <br />
</font></font><font face="Times New Roman" size="3"> </font></p>
<p><font size="3"><font face="Times New Roman">Culture is a continual evolution and in turnarounds a revolution.  Culture change can only be lead.  The mediating skill of “leading” has become a prerequisite for business success and will be so for the foreseeable future. Finding and/or grooming it is the challenge that all corporate boards and business ownership face.<br />
</font></font>
</p>
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		<title>“Stuck On Stupid”</title>
		<link>http://oakleafconsulting.com/blog2/2007/10/19/%e2%80%9cstuck-on-stupid%e2%80%9d/</link>
		<comments>http://oakleafconsulting.com/blog2/2007/10/19/%e2%80%9cstuck-on-stupid%e2%80%9d/#comments</comments>
		<pubDate>Fri, 19 Oct 2007 16:03:51 +0000</pubDate>
		<dc:creator>Administrator</dc:creator>
		
	<category>Uncategorized</category>
		<guid isPermaLink="false">http://oakleafconsulting.com/blog2/2007/10/19/%e2%80%9cstuck-on-stupid%e2%80%9d/</guid>
		<description><![CDATA[An Oak Leaf Consulting Executive Associate went into have a chat with a CEO of a large company.  The meeting had been set up by the CEO’s Administrative Assistant. The company was having more than its fair share of problems in an intensely competitive market, and things weren’t getting any better.
 
When our associate entered the [...]]]></description>
			<content:encoded><![CDATA[<p><font size="3"><font face="Times New Roman">An Oak Leaf Consulting Executive Associate went into have a chat with a CEO of a large company.  The meeting had been set up by the CEO’s Administrative Assistant. The company was having more than its fair share of problems in an intensely competitive market, and things weren’t getting any better.<br />
</font></font><font face="Times New Roman" size="3"> </font></p>
<p><font size="3"><font face="Times New Roman">When our associate entered the office, the CEO blustered “What the *!!# . . .” did our associate think they were going to tell the CEO that the CEO didn’t already know?  As this was a gratis two hour consult, without sitting, the associate pulled out the signed nondisclosure agreement, handed it to the CEO, looked the CEO in the eye and said “You’re stuck on STUPID!”  That said, the OLC Executive Associate turned and left the office.  The rest of the story is downright belly laugh funny, but that isn’t the point. <br />
</font></font><font face="Times New Roman" size="3"> </font></p>
<p><font size="3"><font face="Times New Roman">The point is finding yourself and your organization seemingly frozen in the headlights of an ever increasing powerful reality that is pulling the pins out of your competitiveness and threatening your on-going existence. <br />
</font></font><font face="Times New Roman" size="3"> </font></p>
<p><font size="3"><font face="Times New Roman">Leaders will point to their business plans, their vision, mission, and strategies.  But these aren’t worth anything unless they have set up intimately linked metrics by which the organization can audit the correctness of a strategy and the plans and actions to accomplish it.  Without credible and innovative measuring systems that audit in real time, the outcome is inevitable – “Stuck on Stupid”.  Learning organizations increase their odds of winning; clueless organizations drift to wherever the floodwaters take them.<br />
</font></font><font face="Times New Roman" size="3"> </font></p>
<p><font size="3"><font face="Times New Roman">Know a business / organization leader, a business owner, or an entire company “Stuck on Stupid”?  </font></font>
</p>
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		<title>Has the phrase “Good Company” become oxymoronic?</title>
		<link>http://oakleafconsulting.com/blog2/2007/09/29/has-the-phrase-%e2%80%9cgood-company%e2%80%9d-become-oxymoronic/</link>
		<comments>http://oakleafconsulting.com/blog2/2007/09/29/has-the-phrase-%e2%80%9cgood-company%e2%80%9d-become-oxymoronic/#comments</comments>
		<pubDate>Sat, 29 Sep 2007 11:41:34 +0000</pubDate>
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	<category>Uncategorized</category>
		<guid isPermaLink="false">http://oakleafconsulting.com/blog2/2007/09/29/has-the-phrase-%e2%80%9cgood-company%e2%80%9d-become-oxymoronic/</guid>
		<description><![CDATA[A “value proposition” is simply the answer to the question – “Why should I choose you?” 
Every business / company / organization has four fundamental value propositions it needs to develop and protect to be sustainable.  “Why should customers choose them?”  “Why should people choose to hire in and choose to stay?”  “Why should their local [...]]]></description>
			<content:encoded><![CDATA[<p>A “value proposition” is simply the answer to the question – “Why should I choose you?” <br />
<span />Every business / company / organization has four fundamental value propositions it needs to develop and protect to be sustainable.  “Why should customers choose them?”  “Why should people choose to hire in and choose to stay?”  “Why should their local community support their continued presence?” And, “Why should investors and banks choose to entrust their money with them?”<br />
<span />The answers to these four questions (the company’s actions as it interacts with customers, associates, community, and investors) are in most instances cynically perceived in the eye of the beholder as flailing against one another.  Without strong “rudders”, businesses morph into a reality that more often than not nobody wants.  At best, the collective “they” enter into a state of benign tolerance until something better comes along.<br />
<span />Is it possible anymore to have a business that dominates customer satisfaction in its market; that is a great place to work; that produces outstanding financial results; and is a credit and an icon of business in their community? <br />
<span />Is it possible anymore to simultaneously satisfy all four of a company’s strategic value propositions in all of its “actions”? <br />
<span />Can a startup company ever dream of achieving it – or is “almost good” the new norm?
</p>
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		<title>Déjà vu all over again . . .</title>
		<link>http://oakleafconsulting.com/blog2/2007/08/15/deja-vu-all-over-again/</link>
		<comments>http://oakleafconsulting.com/blog2/2007/08/15/deja-vu-all-over-again/#comments</comments>
		<pubDate>Wed, 15 Aug 2007 11:55:01 +0000</pubDate>
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	<category>Uncategorized</category>
		<guid isPermaLink="false">http://oakleafconsulting.com/blog2/2007/08/15/deja-vu-all-over-again/</guid>
		<description><![CDATA[Analogy is a powerful way of getting out of a mental logjam and seeing and understanding things more clearly. I use a number of analogies to help business leaders and owners come to grips with the issues they face.
 
Many leaders and owners struggle understanding the difference between working “in a business” and working “on a [...]]]></description>
			<content:encoded><![CDATA[<p><font size="3">Analogy is a powerful way of getting out of a mental logjam and seeing and understanding things more clearly. I use a number of analogies to help business leaders and owners come to grips with the issues they face.<br />
</font><font size="3"> </font></p>
<p><font size="3">Many leaders and owners struggle understanding the difference between working “in a business” and working “on a business.”  Working in a business is tactical in nature.  It deals with the ongoing issues of what is.  Working on a business deals with the issues of what could be or better yet what should be.<br />
</font><font size="3"> </font></p>
<p><font size="3">If you think of the business you are in as a clothes washing machine it might be clearer.  Every day you get up at 0-dark-thirty, do your thing and get into work.  Working in the business is imagining yourself every day opening the washing machine lid, hitting the on button, hopping in and closing the lid after you.  During the day getting through a normal cycle is oxymoronic.  Someone is always opening the lid and throwing in more dirty wash, just when you should be ready for the rinse cycle.<br />
</font><font size="3"> </font></p>
<p><font size="3">At some point, way later in the day than what you planned, someone comes along, opens the lid and extracts you (usually a call from home about a promise you made).  And out you climb, still  wet and grimy with all the things you just left behind, you go home, do your thing until the alarm clock signals it is 0-dark-thirty, and you get up and do it all over again.<br />
</font><font size="3"> </font></p>
<p><font size="3">If you feel like your business life is stuck on the spin cycle, you are working in the business. <br />
</font><font size="3"> </font></p>
<p><font size="3">Working on the business is staying outside of the washing machine – actually operating it rather than it operating on you.  It is looking to the future, deciding what your clothes washer will be and do and working on things that will make that happen so that what you imagine will become a reality some time down the road. <br />
</font><font size="3"> </font></p>
<p><font size="3">What causes owners and leaders to stay in the washing machine?  Even though it’s seemingly crazy, it is comfortable.  When you are in the “machine” you are dealing with the known, stuff you are good at.  It is easier to stay in the “machine” than deal with the future, the uncertainties, and the risks of the unknown. <br />
</font><font size="3"> </font></p>
<p><font size="3">If you are living in the washing machine – get out!  Make getting out a habit.  How?  Schedule it on your calendar, PDA, or tell your support staff to fish you out at a predetermined hour!<br />
</font><font size="3"> </font></p>
<p><font size="3">Just do it!<br />
</font>
</p>
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		<title>Invention versus Innovation</title>
		<link>http://oakleafconsulting.com/blog2/2007/07/09/invention-versus-innovation/</link>
		<comments>http://oakleafconsulting.com/blog2/2007/07/09/invention-versus-innovation/#comments</comments>
		<pubDate>Mon, 09 Jul 2007 16:14:45 +0000</pubDate>
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	<category>Old Posts</category>
		<guid isPermaLink="false">http://oakleafconsulting.com/blog2/2007/07/09/invention-versus-innovation/</guid>
		<description><![CDATA[Many people use these words interchangeably – and so do most dictionaries.
 
There is a big difference between these two words.  Inventions cost money – Innovations make money.    Inventions are more commonly the output of the intelligence of one person or a small group of people.  
Innovations are the result of a much larger group [...]]]></description>
			<content:encoded><![CDATA[<p><font size="3"><span style="font-family: Verdana">Many people use these words interchangeably – and so do most dictionaries.<br />
</span></font><font size="3"><span style="font-size: 11pt; font-family: Verdana"><font size="3"><span style="font-family: Verdana"> </span></font></span></font></p>
<p><font size="3"><span style="font-size: 11pt; font-family: Verdana"><font size="3"><span style="font-family: Verdana">There is a big difference between these two words.  Inventions cost money – Innovations make money.  </span><span style="font-size: 11pt; font-family: Verdana"> </span></font></span></font><font size="3"><span style="font-size: 11pt; font-family: Verdana"> </span></font><font size="3"><span style="font-size: 11pt; font-family: Verdana"><font size="3"><span style="font-family: Verdana">Inventions are more commonly the output of the intelligence of one person or a small group of people. </span></font><font size="3"><span style="font-size: 11pt; font-family: Verdana"><font size="3"><span style="font-family: Verdana"> </span></font></span></font></p>
<p></span></font><font size="3"><span style="font-size: 11pt; font-family: Verdana"><font size="3"><span style="font-family: Verdana">Innovations are the result of a much larger group of people getting their arms around the intelligence of an invention, and making something happen.<br />
 </span><span style="font-size: 11pt; font-family: Verdana"> </span></font></span></font><font size="3"><span style="font-size: 11pt; font-family: Verdana"><font size="3"><span style="font-family: Verdana">Inventions don’t generally have a significant impact on the competitive business environment.  </span><span style="font-size: 11pt; font-family: Verdana"> </span></font></p>
<p></span></font><font size="3"><span style="font-size: 11pt; font-family: Verdana" /></font><font size="3"><span style="font-size: 11pt; font-family: Verdana"><span style="font-family: Verdana"><font size="3">Innovations cause a competitor to change, and innovations sometimes change the “rules of the game”.<br />
</font></span></span></font><span style="font-family: Verdana"><font size="3"> </font></span></p>
<p><span style="font-family: Verdana"><font size="3">Every business is in the business of selling intelligence, whether it packaged in the form of a “fast food burger” or the guidance control system for an aircraft.  Developing the core intelligence through “invention” is a necessary and essential task.  But doing something about it, innovating by introducing something new that takes hold in the market is a critical task.<br />
</font></span><span style="font-family: Verdana"><font size="3"><span style="font-family: Verdana"><font size="3"> </font></span></font></span></p>
<p><span style="font-family: Verdana"><font size="3"><span style="font-family: Verdana"><font size="3">Both invention and innovation connote radical.  But in business, small incremental innovation always keeps raising the bar, and staying a step a head of the competition.  Using a baseball analogy, homeruns are fun and exciting to watch, but more often than not a consistent series of base hits win games.   <br />
</font></span></font></span><span style="font-family: Verdana"><font size="3"> </font></span></p>
<p><span style="font-family: Verdana"><font size="3">Innovation ideas don’t necessarily come from R&#038;D or the lab.  They are typically not found under a microscope.  They are mostly commonly found in everyday conversations and discussions.  <br />
</font></span><span style="font-family: Verdana"><font size="3"> </font></span></p>
<p><span style="font-family: Verdana"><font size="3">You just have to learn to listen with the desire to change.  If you do, you’ll find innovative ideas all around you. </font></span><span style="font-family: Verdana"><font size="3" /></span><span style="font-family: Verdana"><font size="3"> </font></span><span style="font-family: Verdana"><font size="3"> </p>
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		<title>What makes a Business go?</title>
		<link>http://oakleafconsulting.com/blog2/2007/07/09/what-makes-a-business-go/</link>
		<comments>http://oakleafconsulting.com/blog2/2007/07/09/what-makes-a-business-go/#comments</comments>
		<pubDate>Mon, 09 Jul 2007 15:56:25 +0000</pubDate>
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	<category>Old Posts</category>
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		<description><![CDATA[Metaphors are used from time to time to better understand a business.  Breakthroughs in science are often accomplished through use of a metaphor.  The most publicized was the metaphor of a snake holding it’s tail in unraveling the mystery of the benzene ring (albeit some say the good German chemist Friedrich August Kekulé was having [...]]]></description>
			<content:encoded><![CDATA[<p><font size="3"><span style="font-family: Verdana">Metaphors are used from time to time to better understand a business.  Breakthroughs in science are often accomplished through use of a metaphor.  The most publicized was the metaphor of a snake holding it’s tail in unraveling the mystery of the benzene ring (albeit some say the good </span><span lang="EN" style="font-family: Verdana; mso-ansi-language: EN">German chemist Friedrich August Kekulé was having a bit of fun at the expense of his collegues in describing his mental breakthrough)</span><span style="font-family: Verdana">.</span><span style="font-size: 11pt; font-family: Verdana"> </span></font><font size="3"><span style="font-size: 11pt; font-family: Verdana"><font size="3"><span style="font-family: Verdana">Mentally chew on this metaphor:</span><span style="font-size: 11pt; font-family: Verdana"> </span></font></p>
<p></span></font><font size="3"><strong><span style="font-family: Verdana">The beliefs of a business are its </span></strong><strong><span style="font-family: Verdana">DNA</span></strong><strong><span style="font-family: Verdana">; and hope is its life-force.  </span></strong><span style="font-size: 11pt; font-family: Verdana"> </span></font><font size="3"><span style="font-size: 11pt; font-family: Verdana"><font size="3"><span style="font-family: Verdana">What a business holds to be true, its beliefs, and uses to control its decisions and actions, are the building blocks of its </span><span style="font-family: Verdana">DNA</span><span style="font-family: Verdana">.  A business’s </span><span style="font-family: Verdana">DNA</span><span style="font-family: Verdana"> is a bit more complex than human </span><span style="font-family: Verdana">DNA</span><span style="font-family: Verdana">.  Instead of two intertwined helixes it has four.  But whether human or business, </span><span style="font-family: Verdana">DNA</span><span style="font-family: Verdana"> serves the same purpose of carrying the hereditary message. On the plus side business </span><span style="font-family: Verdana">DNA</span><span style="font-family: Verdana"> is much easier to see and understand and adjust as facts replace beliefs over time.  The downside is that a business’s </span><span style="font-family: Verdana">DNA</span><span style="font-family: Verdana"> is very easily altered by not respecting it and allowing degradation through careless acts of both omission and commission.    </span></font></p>
<p></span></font><span style="font-family: Verdana"><font size="3">Hope is the life-force of a business.  We cannot see the future.  But hope is what drives us towards it.  </font></span><span style="font-family: Verdana"><font size="3"><span style="font-family: Verdana"><font size="3">Too often businesses sit and wait for the future to happen.  If a business sits, waits and watches for the future to happen, its life force is false hope.  Without good portions of luck nothing good will come of it. </font></span></p>
<p></font></span><span style="font-family: Verdana"><font size="3">A business must get its collective arms around the future it hopes for and make it happen by developing its strategies, plans and tactics and executing them well.       </font></span><span style="font-family: Verdana"><font size="3"></p>
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		<title>If you are defending your problems, you’re probably . . .</title>
		<link>http://oakleafconsulting.com/blog2/2007/07/09/if-you-are-defending-your-problems-you%e2%80%99re-probably/</link>
		<comments>http://oakleafconsulting.com/blog2/2007/07/09/if-you-are-defending-your-problems-you%e2%80%99re-probably/#comments</comments>
		<pubDate>Mon, 09 Jul 2007 15:32:00 +0000</pubDate>
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	<category>New Post</category>
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		<description><![CDATA[Business owners and leaders are no strangers to the grieving process and its debatable five stages (Denial, Anger, Negotiation, Depression, and Acceptance).  Businesses have to maintain a continuum of change to sustain themselves against the ever increasing intensity and speed of market innovation and entrepreneurial impact

Denial and anger are easy to spot. They occur with [...]]]></description>
			<content:encoded><![CDATA[<p><font size="3"><span style="font-family: Verdana">Business owners and leaders are no strangers to the grieving process and its debatable five stages (Denial, Anger, Negotiation, Depression, and Acceptance).  Businesses have to maintain a continuum of change to sustain themselves against the ever increasing intensity and speed of market innovation and entrepreneurial impact</span></font></p>
<p><font size="3"><span style="font-family: Verdana"><br />
<font size="3"><span style="font-size: 11pt; font-family: Verdana"><font size="3"><span style="font-family: Verdana">Denial and anger are easy to spot. They occur with the initial feedback and then confirmation that your business just got juked by a competitor. <br />
</span></font></span></font><font size="3"><span style="font-family: Verdana"><font size="3"><span style="font-size: 11pt; font-family: Verdana"><font size="3"><span style="font-family: Verdana"> </span></font></span></font></span></font></p>
<p></span></font><font size="3"><span style="font-family: Verdana"><font size="3"><span style="font-size: 11pt; font-family: Verdana"><font size="3"><span style="font-family: Verdana">Negotiation is a weird duck.  It is usually internal.  In some cases, particularly in micro businesses, God gets pulled into it. The most common form is negotiating with the messenger that things really aren’t as bad as they look (truth is they are many times worse).<br />
</span></font><font size="3"><span style="font-size: 11pt; font-family: Verdana"><font size="3"><span style="font-family: Verdana"> </span></font></span></font></span></font></span></font><font size="3"><span style="font-family: Verdana"> </span></font><font size="3"><span style="font-family: Verdana"><font size="3"><span style="font-size: 11pt; font-family: Verdana"><font size="3"><span style="font-size: 11pt; font-family: Verdana"><font size="3"><span style="font-family: Verdana">Depression is characterized by inaction with outward manifestations of doom and gloom. <br />
</span></font></span></font></span></font><font size="3"><span style="font-size: 11pt; font-family: Verdana"><font size="3"><span style="font-family: Verdana"> </span></font></span></font></p>
<p></span></font><font size="3"><span style="font-size: 11pt; font-family: Verdana"><font size="3"><span style="font-family: Verdana">The acceptance stage is earmarked with the emergence of a leader you gets the commitment back and builds the concentration to get up and start moving.<br />
</span></font><font size="3"><span style="font-size: 11pt; font-family: Verdana"><font size="3"><span style="font-family: Verdana"> </span></font></span></font></span></font><font size="3"><span style="font-size: 11pt; font-family: Verdana"> </span></font></p>
<p><font size="3"><span style="font-size: 11pt; font-family: Verdana" /></font><font size="3"><span style="font-size: 11pt; font-family: Verdana"><font size="3"><span style="font-size: 11pt; font-family: Verdana"><font size="3"><span style="font-family: Verdana">The gatekeeper to acceptance is “defending the problem”.  The “yeah but . . .” and “everyone has this . . .” and “we can’t do anything about it” are the voice of the gatekeeper.  The most ludicrous was a VP of Marketing/Sales who was quick to proclaim “We can’t make them buy from us!”  They probably hadn’t read their job description lately. <br />
</span></font></span></font><font size="3"><span style="font-family: Verdana"> </span></font></span></font><font size="3"><span style="font-size: 11pt; font-family: Verdana"> </span></font><font size="3"><span style="font-size: 11pt; font-family: Verdana"><font size="3"><span style="font-family: Verdana">While denial is a comfortable stage in the change process, getting past the gatekeeper of acceptance is often the most difficult challenge.  Defense of the problems is faulty logic.  It usually takes a second party (like a customer) or some third party to get one past it by adding undeniable facts that cannot be denied or ignored. </span><span style="font-size: 11pt; font-family: Verdana"> </span></font><font size="3"><span style="font-size: 11pt; font-family: Verdana"> </span></font><span style="font-family: Verdana"><font size="3">So if you find yourself defending a problem, you are stuck in neutral.  Get HELP!  Otherwise a savvy turnaround specialist will recognize it and walk away with all that you have worked so hard to build for a song.  </font></span><span style="font-size: 11pt; font-family: Verdana"> </span><span style="font-size: 11pt; font-family: Verdana" /><span style="font-size: 11pt; font-family: Verdana"> </span><span style="font-size: 11pt; font-family: Verdana" /><span style="font-size: 11pt; font-family: Verdana"> </p>
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